Privacy Policy
Effective Date: 10/28/2026 · Last Updated: 10/28/2026
Higher Purpose Recovery (“HPR,” “we,” “us”) respects your privacy. This policy explains what information we collect through this website, our online forms, phone calls and text messages, how we use it, and the choices you have.
higherpurposerecovery.com is owned and operated by Higher Purpose Recovery.
Related policies
Read our Notice of Privacy Practices Text Messaging Terms Terms of Use
About this policy
This Privacy Policy covers information we collect through:
- this website (higherpurposerecovery.com)
- our online forms, including our insurance verification and contact forms
- phone calls to our numbers
- text messages between you and HPR
If you are or become a patient, your health information is also protected by federal and California health privacy laws. Our Notice of Privacy Practices explains how we may use and share that information and the rights you have. If this policy and the Notice differ about your health information, the Notice controls. For the terms that govern your use of this site, see our Terms of Use.
The patient app you reach through the “Register/Login” link on our site is run by a separate provider and has its own privacy terms.
Information we collect
Insurance verification form
Our insurance verification form asks for your:
- first and last name
- phone number
- date of birth
- email address
- insurance company
- insurance member ID
Contact form
Our contact form asks for your first and last name, phone number and email address, plus anything you write in the “How can we help?” box.
Phone calls
When you call us, we collect the phone number you call from, the date, time and length of the call, and which page or ad led you to call. Calls may also be recorded (see Call tracking and recording).
Text messages
When you text with us, we keep your mobile number, the messages you send and receive, the date and time of each message, and a record of when you opted in or out.
Cookies and analytics data
When you visit our website, cookies and similar tools collect information such as the pages you view, how you found our site, your device and browser type, and your general location based on your IP address. See Cookies, analytics and tracking.
How we use and share information
We use the information we collect to:
- verify your insurance benefits and explain your options
- respond to your calls, messages and questions
- schedule assessments and appointments
- send text messages you have agreed to receive
- run, secure and improve our website
- meet our legal obligations
We share information only with service providers that help us run our business, such as our call tracking and texting provider, website host and analytics provider, with your insurance company when we verify your benefits, and when the law requires it.
We do not sell your personal information, and we do not share it with other companies for their own marketing.
Forms and health information
Our insurance verification form asks about your health insurance. Because this information relates to your health care, we treat what you submit as protected health information and handle it as described in our Notice of Privacy Practices.
We use your form details to check your benefits with your insurance company and to contact you about the results. Checking your benefits does not guarantee coverage. Your insurance company makes coverage decisions.
Please do not include details about your diagnosis, treatment or medical history in a website form. Call us at (949) 844-3813 to talk it through with our team.
Call tracking and recording
We use CallRail, a call tracking service, to understand which pages and ads lead people to call us. The phone number you see on our website may be a tracking number that forwards to our main line. When you call, the service logs details such as your phone number and the time and length of the call.
Calls may be recorded. California law requires the consent of everyone on a call before it is recorded, so you will hear a message at the start of the call telling you the call may be recorded. If you prefer not to be recorded, you can end the call and reach us through our contact form instead.
We use call details and recordings to follow up on your request, train staff and improve our service. Only staff who need them can access them, and we protect them the same way we protect other health information.
Text messages
If you agree to receive texts from Higher Purpose Recovery, we send messages about your inquiry, insurance verification, scheduling, appointment reminders and follow-up from our admissions team. Our full Text Messaging Terms explain the program.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or call (949) 844-3813.
- Consent to receive texts is not a condition of receiving services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
Text messages are not a secure way to share detailed health information. Please do not text us about your diagnosis, medications or treatment history. Texts are not monitored for emergencies.
How we protect information
We use administrative, technical and physical safeguards suited to the sensitivity of the information we hold. These include encrypted (HTTPS) connections on our website and limiting access to staff who need the information to do their jobs.
Federal law requires vendors that handle health information on our behalf to sign a Business Associate Agreement with us, which obligates them to protect that information.
No method of sending or storing information is completely secure, so we cannot guarantee absolute security.
How long we keep information
- Patient records: at least seven years after treatment ends, or seven years after a patient turns 18 if they were treated as a minor, as California law requires.
- Inquiries from people who do not become patients (form submissions, call records and recordings, and text messages): kept only as long as needed to respond to your inquiry and keep our business records, then deleted.
- Website analytics data: kept for no longer than 14 months.
Your choices and California rights
Review or update your information
You can ask to review or correct personal information you gave us through our website by contacting our Privacy Officer (see Contact us). Patients can also use the rights described in our Notice of Privacy Practices.
Stop text messages
Reply STOP to any text from us.
California’s “Shine the Light” law
We do not share personal information with third parties for their own direct marketing purposes.
California Consumer Privacy Act
Health information protected by HIPAA and California’s Confidentiality of Medical Information Act is covered by our Notice of Privacy Practices.
Do Not Sell or Share My Personal Information
We do not sell or share your personal information. To submit an opt-out request, use this link: Do Not Sell or Share My Personal Information. You can also contact us at wren@hproutpatient.com, call (949) 844-3813, or write to us at the address below and state “Do Not Share My Personal Information.”
Children’s privacy
Our services are for adults 18 and older. Our website is not meant for children, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us information, please contact us so we can delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date at the top. If we make a material change, we will also post a notice on our homepage for at least 30 days.
Contact us
Questions about this policy or your information? Contact our Privacy Officer.
HIPAA Privacy Officer, Higher Purpose Recovery Email: wren@hproutpatient.com Phone: (949) 844-3813 Mail: Higher Purpose Recovery, Attn: Privacy Officer, 2737 East Coast Hwy, Suite B, Corona Del Mar, CA 92625higherpurposerecovery.com is owned and operated by Higher Purpose Recovery.
Effective date
This Privacy Policy is effective as of 10/28/2026.
Read our Notice of Privacy Practices Text Messaging Terms Terms of Use